FAQ

Holiday Order Cut-off

US and all custom orders: We are no longer accepting orders for the holiday deadline as of December 6
Canada: December 15 for lush velvet items (Ontario accepting until December 17)

Customization

Custom orders take approximately 4-6 weeks from order date. You can select fabric, trim, piping and embroidery colour combinations directly on our website. For logo embroidery please contact us .

Shipping

We currently ship to Canada and the US using Canada Post.
For large orders, please contact us for a shipping quote.

Returns & Exchanges

All custom orders are final sale unless a manufacturer’s defect is found. No exceptions.

Non-custom items (i.e. Lush Velvet series) is returnable/exchangeable within 30 days of purchase if the item is unused, in original packaging, and with tags. Return shipping is at buyer’s cost. Please contact us to coordinate any replacement items.

Care Instructions

All Hansen Equestrian products are machine washable except wool coolers. Wool coolers are dry clean only.

Sponsored Riders

We have a limited budget for horse show and professional rider sponsorships, please contact us for details. We do not have a brand ambassador program.

Barn Program

Learn more about getting your entire barn on-brand.

Corporate & Wholesale

Please contact us to learn more.